“Support ticket from Willow Family Practice: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts are …”
SourceData migration still incomplete·2026-02-27·doc_0292_001
“Support ticket from Willow Family Practice: We bought nine seats but only the front desk actually uses the system. The onboarding sessions kept getting rescheduled and never finish…”
SourceOnly two of nine staff logging in·2026-04-04·doc_0292_002
“Half the staff refuse to use the system until their charts are in it.”
SourceData migration still incomplete·2026-02-27·doc_0292_001
“Support ticket from Willow Family Practice: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts are …”
SourceData migration still incomplete·2026-02-27·doc_0292_001
“Half the staff refuse to use the system until their charts are in it.”
Quoted fromData migration still incomplete·2026-02-27
“The onboarding sessions kept getting rescheduled and never finished.”
Quoted fromOnly two of nine staff logging in·2026-04-04
“Implementation stalled: migration of legacy records remains incomplete and the clinical staff never completed training.”
Quoted fromQBR notes — Willow Family Practice Q1·2026-05-08