“Support ticket from Foothill Urgent Care: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing workf…”
SourceClaims sync failing again·2026-04-14·doc_0274_001
“Support ticket from Foothill Urgent Care: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has given u…”
SourceStill waiting on ticket from last month·2026-06-28·doc_0274_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-06-28·doc_0274_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-06-28
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Foothill Urgent Care Q1·2026-05-08
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Foothill Urgent Care Q2·2026-02-11