Renewal Risk Brief

Northgate Walk-In Clinic

Urgent CareSavannah, GA45 seatsARR $64,800Renews 2026-11-15Auto-renew on

MEDIUM RISK

28 risk points · 106 days to renewal

Why this account is at risk

usage decline+18 pts

logins down 24% quarter-over-quarter

“Support ticket from Northgate Walk-In Clinic: We are tidying up our records. How do we archive last year's schedules? Also, is there a data export option?”
SourceHow to archive old schedules·2026-06-11·doc_0255_001

low seat utilization+10 pts

only 22% of paid seats active

“Contract excerpt: VitalPoint Software and Northgate Walk-In Clinic (urgent care, Savannah, GA). Renewal: auto-renews for one-year terms unless 30 days notice is given. Current te…”
SourceMaster Subscription Agreement — Northgate Walk-In Clinic·2025-11-15·doc_0255_000

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-24%

logins, quarter over quarter

Support load

0.1

tickets/mo · 0 open high-sev

Seat utilization

22%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

No QBR notes on file — sentiment rests on support tickets alone.