Renewal Risk Brief

Summit Pediatrics

PediatricsBoise, ID30 seatsARR $36,000Renews 2026-09-15Auto-renew off

MEDIUM RISK

40 risk points · 45 days to renewal

Why this account is at risk

usage decline+10 pts

logins down 10% quarter-over-quarter

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

price sensitivity+20 pts

documented in Question about renewal pricing (2026-04-15)

“Support ticket from Summit Pediatrics: We received the renewal notice and the per-seat price went up 8 percent. As a small practice we need to understand what we are getting for th…”
SourceQuestion about renewal pricing·2026-04-15·doc_0254_001

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-10%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

83%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Prepare a value summary and tier options before renewal call.

What we don’t know

No QBR notes on file — sentiment rests on support tickets alone.
No evidence found for usage decline.