“Support ticket from Willow Pediatrics: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing workflow…”
SourceClaims sync failing again·2026-06-02·doc_0232_001
“Support ticket from Willow Pediatrics: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has given up o…”
SourceStill waiting on ticket from last month·2026-03-25·doc_0232_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-03-25·doc_0232_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-03-25
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Willow Pediatrics Q1·2026-05-18
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Willow Pediatrics Q2·2026-02-11