VitalPointAs of 2026-08-01
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Renewal Risk Brief

Oakwood Family Practice

Family MedicineColumbus, OH6 seatsARR $8,640Renews 2026-08-15Auto-renew on
LOW RISK
0 risk points · 14 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100
happy
Written record skews positive — praise, smooth adoption, and low-friction requests.

“No rush, the team is very happy with the scheduler overall.”

Quoted fromQuestion about appointment reminders·2026-06-18

“Minor thing, everything else works great for us.”

Quoted fromReport export column order·2026-02-25

Recent history

Usage trend
+9%
logins, quarter over quarter
Support load
0.3
tickets/mo · 0 open high-sev
Seat utilization
100%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Confirm the renewal and send a thank-you note.

What we don’t know

  • No QBR notes on file — sentiment rests on support tickets alone.