Renewal Risk Brief

Silver Lake Dental Care

DentalAlbany, NY5 seatsARR $6,000Renews 2026-10-15Auto-renew on

LOW RISK

0 risk points · 75 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100

happy

Written record skews positive — praise, smooth adoption, and low-friction requests.

“Front desk reports the system has been smooth all quarter; staff say scheduling is easier than their previous vendor and adoption is strong.”
Quoted fromQBR notes — Silver Lake Dental Care Q1·2026-05-16

“Office manager praised the reminder feature and said patients love the confirmation texts.”
Quoted fromQBR notes — Silver Lake Dental Care Q2·2026-02-15

“No rush, the team is very happy with the scheduler overall.”
Quoted fromQuestion about appointment reminders·2026-03-27

Recent history

Usage trend

-1%

logins, quarter over quarter

Support load

0.3

tickets/mo · 0 open high-sev

Seat utilization

100%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Confirm the renewal and send a thank-you note.

What we don’t know

Every signal in this brief is backed by a cited document.