“Support ticket from Northgate Walk-In Clinic: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts ar…”
SourceData migration still incomplete·2026-02-28·doc_0223_001
“Support ticket from Northgate Walk-In Clinic: We bought nine seats but only the front desk actually uses the system. The onboarding sessions kept getting rescheduled and never fini…”
SourceOnly two of nine staff logging in·2026-05-31·doc_0223_002
“Half the staff refuse to use the system until their charts are in it.”
SourceData migration still incomplete·2026-02-28·doc_0223_001
“Support ticket from Northgate Walk-In Clinic: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts ar…”
SourceData migration still incomplete·2026-02-28·doc_0223_001
“Half the staff refuse to use the system until their charts are in it.”
Quoted fromData migration still incomplete·2026-02-28
“The onboarding sessions kept getting rescheduled and never finished.”
Quoted fromOnly two of nine staff logging in·2026-05-31
“Implementation stalled: migration of legacy records remains incomplete and the clinical staff never completed training.”
Quoted fromQBR notes — Northgate Walk-In Clinic Q1·2026-05-11