VitalPointAs of 2026-08-01
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Renewal Risk Brief

Harbor Counseling Center

Behavioral HealthKnoxville, TN3 seatsARR $4,320Renews 2027-03-15Auto-renew on
LOW RISK
0 risk points · 226 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100
happy
Written record skews positive — praise, smooth adoption, and low-friction requests.

“The team really likes the platform and wants everyone fluent on it.”

Quoted fromTraining session for new associates·2026-05-19

“Strong champion in the office manager, who demos features to the rest of the staff.”

Quoted fromQBR notes — Harbor Counseling Center Q2·2026-02-06

“Strong champion in the office manager, who demos features to the rest of the staff.”

Quoted fromQBR notes — Harbor Counseling Center Q4·2025-08-21

Recent history

Usage trend
+18%
logins, quarter over quarter
Support load
0.5
tickets/mo · 0 open high-sev
Seat utilization
100%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Confirm the renewal and send a thank-you note.

What we don’t know

Every signal in this brief is backed by a cited document.