“What is the plan to make sure this outage never happens again?”
SourceSystem down during Monday clinic hours·2026-07-16·doc_0194_001
“Support ticket from Lakeview Podiatry Group: Per our agreement we are requesting the service credit for last month's downtime. Staff confidence took a real hit and patients noticed…”
SourceRequesting SLA credit for outage·2026-06-20·doc_0194_002
“What is the plan to make sure this outage never happens again?”
Quoted fromSystem down during Monday clinic hours·2026-07-16
“Staff confidence took a real hit and patients noticed.”
Quoted fromRequesting SLA credit for outage·2026-06-20
“We had to run the front desk on paper.”
Quoted fromSystem down during Monday clinic hours·2026-07-16