Renewal Risk Brief

Maple Urgent Care

Urgent CareEugene, OR20 seatsARR $21,600Renews 2026-09-15Auto-renew on

HIGH RISK

50 risk points · 45 days to renewal

Why this account is at risk

negative sentiment+20 pts

satisfaction score 0/100 from ticket and QBR tone

“Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not land well.”
SourceQBR notes — Maple Urgent Care Q1·2026-05-18·doc_0193_003

price sensitivity+20 pts

documented in QBR notes — Maple Urgent Care Q1 (2026-05-18)

“Quarterly business review, Maple Urgent Care (urgent care). Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not la…”
SourceQBR notes — Maple Urgent Care Q1·2026-05-18·doc_0193_003

Customer sentiment

frustrated

Language across tickets and QBR notes trends negative — escalation, repetition, and churn wording.

“Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not land well.”
Quoted fromQBR notes — Maple Urgent Care Q1·2026-05-18

“Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not land well.”
Quoted fromQBR notes — Maple Urgent Care Q3·2025-11-21

Recent history

Usage trend

+2%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

100%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Have the account manager call to hear concerns directly.
Prepare a value summary and tier options before renewal call.

What we don’t know

Every signal in this brief is backed by a cited document.