Renewal Risk Brief

Maple Counseling Center

Behavioral HealthMadison, WI8 seatsARR $11,520Renews 2027-06-15Auto-renew on

HIGH RISK

45 risk points · 318 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 31% quarter-over-quarter

“Support ticket from Maple Counseling Center: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-07-17·doc_0177_001

low seat utilization+10 pts

only 12% of paid seats active

“Quarterly business review, Maple Counseling Center (behavioral health). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Maple Counseling Center Q1·2026-05-08·doc_0177_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-31%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

12%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.