“Support ticket from Summit Children's Clinic: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing w…”
SourceClaims sync failing again·2026-07-10·doc_0159_001
“Support ticket from Summit Children's Clinic: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has giv…”
SourceStill waiting on ticket from last month·2026-05-13·doc_0159_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-05-13·doc_0159_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-05-13
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Summit Children's Clinic Q1·2026-05-19
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Summit Children's Clinic Q2·2026-02-05