Renewal Risk Brief

Summit Eye Care

OptometryMadison, WI90 seatsARR $97,200Renews 2027-04-15Auto-renew on

LOW RISK

0 risk points · 257 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100

happy

Written record skews positive — praise, smooth adoption, and low-friction requests.

“Front desk reports the system has been smooth all quarter; staff say scheduling is easier than their previous vendor and adoption is strong.”
Quoted fromQBR notes — Summit Eye Care Q1·2026-05-14

“Front desk reports the system has been smooth all quarter; staff say scheduling is easier than their previous vendor and adoption is strong.”
Quoted fromQBR notes — Summit Eye Care Q3·2025-11-20

“Office manager praised the reminder feature and said patients love the confirmation texts.”
Quoted fromQBR notes — Summit Eye Care Q2·2026-02-13

Recent history

Usage trend

-2%

logins, quarter over quarter

Support load

0.3

tickets/mo · 0 open high-sev

Seat utilization

97%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Confirm the renewal and send a thank-you note.

What we don’t know

Every signal in this brief is backed by a cited document.