VitalPointAs of 2026-08-01
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Renewal Risk Brief

Elm Street Dental Group

DentalDes Moines, IA30 seatsARR $43,200Renews 2027-02-15Auto-renew on
MEDIUM RISK
20 risk points · 198 days to renewal

Why this account is at risk

competitor evaluation+20 pts
documented in Two-way patient texting timeline (2026-05-05)

“Support ticket from Elm Street Dental Group: We have asked about two-way texting for a year. We are comparing options before our renewal and this feature gap is the main sticking p…”

SourceTwo-way patient texting timeline·2026-05-05·doc_0154_002

Customer sentiment

60
neutral
Tone is mixed or transactional; no strong positive or negative signal in the written record.

“Core scheduling usage remains steady and staff are comfortable with the current workflows.”

Quoted fromQBR notes — Elm Street Dental Group Q2·2026-02-21

“We are comparing options before our renewal and this feature gap is the main sticking point.”

Quoted fromTwo-way patient texting timeline·2026-05-05

Recent history

Usage trend
-6%
logins, quarter over quarter
Support load
0.9
tickets/mo · 0 open high-sev
Seat utilization
67%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Share the product roadmap; set an executive touchpoint.

What we don’t know

Every signal in this brief is backed by a cited document.