OptometryDes Moines, IA90 seatsARR $97,200Renews 2027-03-15Auto-renew on
MEDIUM RISK
20 risk points · 226 days to renewal
Why this account is at risk
price sensitivity+20 pts
documented in Question about renewal pricing (2026-03-03)
“Support ticket from Meadow Vision Center: We received the renewal notice and the per-seat price went up 8 percent. As a small practice we need to understand what we are getting for…”
SourceQuestion about renewal pricing·2026-03-03·doc_0153_001
Customer sentiment
50
neutral
Tone is mixed or transactional; no strong positive or negative signal in the written record.
No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.
Recent history
Usage trend
-2%
logins, quarter over quarter
Support load
0.5
tickets/mo · 0 open high-sev
Seat utilization
86%
active users ÷ paid seats
15-month usage
monthly logins
Recommended actions
Prepare a value summary and tier options before renewal call.
What we don’t know
No QBR notes on file — sentiment rests on support tickets alone.