Renewal Risk Brief

Willow Family Dentistry

DentalAustin, TX45 seatsARR $40,500Renews 2027-01-15Auto-renew on

HIGH RISK

45 risk points · 167 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 30% quarter-over-quarter

“Support ticket from Willow Family Dentistry: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-01-31·doc_0151_001

low seat utilization+10 pts

only 9% of paid seats active

“Quarterly business review, Willow Family Dentistry (dental). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Willow Family Dentistry Q1·2026-05-11·doc_0151_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-30%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.