Renewal Risk Brief

Maple Rehab & PT

Physical TherapySioux Falls, SD6 seatsARR $7,200Renews 2026-12-15Auto-renew on

HIGH RISK

48 risk points · 136 days to renewal

Why this account is at risk

usage decline+18 pts

logins down 25% quarter-over-quarter

“Support ticket from Maple Rehab & PT: The person who knew the system best is gone and the new staff cannot find the training guides. Usage of the reporting module has basically sto…”
SourceWhere are the training materials?·2026-05-22·doc_0144_002

low seat utilization+10 pts

only 17% of paid seats active

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

champion departed+20 pts

documented in Admin transfer request (2026-06-14)

“Support ticket from Maple Rehab & PT: Our office manager, who set up the system, has left the practice. Please transfer administrator rights to the new practice coordinator.”
SourceAdmin transfer request·2026-06-14·doc_0144_001

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-25%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

17%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.
Offer onboarding/training for the new administrator.

What we don’t know

No evidence found for low seat utilization.