VitalPointAs of 2026-08-01
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Renewal Risk Brief

Northgate Medical Group

Family MedicineSavannah, GA90 seatsARR $108,000Renews 2026-10-15Auto-renew on
MEDIUM RISK
20 risk points · 75 days to renewal

Why this account is at risk

usage decline+10 pts
logins down 13% quarter-over-quarter

“Quarterly business review, Northgate Medical Group (family medicine). Quiet quarter. Usage steady, no complaints raised, though the office rarely responds to check-in emails.”

SourceQBR notes — Northgate Medical Group Q1·2026-05-04·doc_0139_003

Customer sentiment

100
happy
Written record skews positive — praise, smooth adoption, and low-friction requests.

“Usage steady, no complaints raised, though the office rarely responds to check-in emails.”

Quoted fromQBR notes — Northgate Medical Group Q1·2026-05-04

“Usage steady, no complaints raised, though the office rarely responds to check-in emails.”

Quoted fromQBR notes — Northgate Medical Group Q3·2025-11-20

Recent history

Usage trend
-13%
logins, quarter over quarter
Support load
0.2
tickets/mo · 0 open high-sev
Seat utilization
74%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Schedule an adoption review call; walk through unused workflows.

What we don’t know

Every signal in this brief is backed by a cited document.