Renewal Risk Brief

Canyon Counseling Center

Behavioral HealthAlbany, NY4 seatsARR $4,800Renews 2027-07-15Auto-renew on

HIGH RISK

45 risk points · 348 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 35% quarter-over-quarter

“Quarterly business review, Canyon Counseling Center (behavioral health). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Canyon Counseling Center Q1·2026-05-19·doc_0130_003

low seat utilization+10 pts

only 25% of paid seats active

“Quarterly business review, Canyon Counseling Center (behavioral health). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Canyon Counseling Center Q1·2026-05-19·doc_0130_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-35%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

25%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.