Renewal Risk Brief

Oakwood Eye Care

OptometrySpokane, WA30 seatsARR $32,400Renews 2026-12-15Auto-renew on

HIGH RISK

45 risk points · 136 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 31% quarter-over-quarter

“Support ticket from Oakwood Eye Care: We are tidying up our records. How do we archive last year's schedules? Also, is there a data export option?”
SourceHow to archive old schedules·2026-05-26·doc_0129_001

low seat utilization+10 pts

only 17% of paid seats active

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-31%

logins, quarter over quarter

Support load

0.1

tickets/mo · 0 open high-sev

Seat utilization

17%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

No QBR notes on file — sentiment rests on support tickets alone.
No evidence found for low seat utilization.