Renewal Risk Brief

Brightpath Walk-In Clinic

Urgent CareSpokane, WA12 seatsARR $14,400Renews 2026-12-15Auto-renew on

HIGH RISK

48 risk points · 136 days to renewal

Why this account is at risk

usage decline+18 pts

logins down 27% quarter-over-quarter

“Support ticket from Brightpath Walk-In Clinic: The person who knew the system best is gone and the new staff cannot find the training guides. Usage of the reporting module has basi…”
SourceWhere are the training materials?·2026-07-17·doc_0119_002

low seat utilization+10 pts

only 17% of paid seats active

“Quarterly business review, Brightpath Walk-In Clinic (urgent care). Feature usage narrowing to basic scheduling since the admin change; reporting and billing modules idle for two m…”
SourceQBR notes — Brightpath Walk-In Clinic Q2·2026-02-08·doc_0119_004

champion departed+20 pts

documented in Admin transfer request (2026-05-11)

“Support ticket from Brightpath Walk-In Clinic: Our office manager, who set up the system, has left the practice. Please transfer administrator rights to the new practice coordinato…”
SourceAdmin transfer request·2026-05-11·doc_0119_001

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-27%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

17%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.
Offer onboarding/training for the new administrator.

What we don’t know

Every signal in this brief is backed by a cited document.