“Support ticket from Northgate Spine & Wellness: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing…”
SourceClaims sync failing again·2026-05-20·doc_0113_001
“Support ticket from Northgate Spine & Wellness: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has g…”
SourceStill waiting on ticket from last month·2026-05-05·doc_0113_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-05-05·doc_0113_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-05-05
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Northgate Spine & Wellness Q1·2026-05-04
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Northgate Spine & Wellness Q2·2026-02-13