VitalPointAs of 2026-08-01
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Renewal Risk Brief

Willow Eye Care

OptometryBoise, ID4 seatsARR $4,320Renews 2027-04-15Auto-renew on
LOW RISK
0 risk points · 257 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100
happy
Written record skews positive — praise, smooth adoption, and low-friction requests.

“Usage steady, no complaints raised, though the office rarely responds to check-in emails.”

Quoted fromQBR notes — Willow Eye Care Q1·2026-05-14

Recent history

Usage trend
-7%
logins, quarter over quarter
Support load
0.2
tickets/mo · 0 open high-sev
Seat utilization
75%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Confirm the renewal and send a thank-you note.

What we don’t know

Every signal in this brief is backed by a cited document.