Renewal Risk Brief

Maple Vision Center

OptometryMadison, WI15 seatsARR $18,000Renews 2026-09-15Auto-renew on

HIGH RISK

55 risk points · 45 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 36% quarter-over-quarter

“Support ticket from Maple Vision Center: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-04-03·doc_0105_001

low seat utilization+10 pts

only 7% of paid seats active

“Quarterly business review, Maple Vision Center (optometry). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Maple Vision Center Q1·2026-05-17·doc_0105_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-36%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.