Renewal Risk Brief

Northgate Dermatology

DermatologyDes Moines, IA30 seatsARR $43,200Renews 2027-01-15Auto-renew on

LOW RISK

0 risk points · 167 days to renewal

Why this account is at risk

No active risk drivers detected — usage, support load and sentiment are all within range.

Customer sentiment

100

happy

Written record skews positive — praise, smooth adoption, and low-friction requests.

“Front desk reports the system has been smooth all quarter; staff say scheduling is easier than their previous vendor and adoption is strong.”
Quoted fromQBR notes — Northgate Dermatology Q1·2026-05-19

“Office manager praised the reminder feature and said patients love the confirmation texts.”
Quoted fromQBR notes — Northgate Dermatology Q2·2026-02-05

“No rush, the team is very happy with the scheduler overall.”
Quoted fromQuestion about appointment reminders·2026-05-07

Recent history

Usage trend

+12%

logins, quarter over quarter

Support load

0.3

tickets/mo · 0 open high-sev

Seat utilization

100%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Confirm the renewal and send a thank-you note.

What we don’t know

Every signal in this brief is backed by a cited document.