Renewal Risk Brief

Northgate Eye Care

OptometryAustin, TX5 seatsARR $5,400Renews 2027-07-15Auto-renew on

MEDIUM RISK

28 risk points · 348 days to renewal

Why this account is at risk

usage decline+18 pts

logins down 22% quarter-over-quarter

“Support ticket from Northgate Eye Care: We are tidying up our records. How do we archive last year's schedules? Also, is there a data export option?”
SourceHow to archive old schedules·2026-03-06·doc_0064_001

low seat utilization+10 pts

only 20% of paid seats active

“Quarterly business review, Northgate Eye Care (optometry). Engagement is drifting down and the practice has gone quiet — no response to the last two check-in attempts, logins down …”
SourceQBR notes — Northgate Eye Care Q1·2026-05-14·doc_0064_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-22%

logins, quarter over quarter

Support load

0.1

tickets/mo · 0 open high-sev

Seat utilization

20%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.