VitalPointAs of 2026-08-01
← All accounts
Renewal Risk Brief

Willow Walk-In Clinic

Urgent CareBaton Rouge, LA20 seatsARR $21,600Renews 2027-05-15Auto-renew on
HIGH RISK
45 risk points · 287 days to renewal

Why this account is at risk

usage decline+35 pts
logins down 35% quarter-over-quarter

“Support ticket from Willow Walk-In Clinic: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”

SourceDeactivating two user accounts·2026-03-26·doc_0058_001
low seat utilization+10 pts
only 10% of paid seats active

“Quarterly business review, Willow Walk-In Clinic (urgent care). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”

SourceQBR notes — Willow Walk-In Clinic Q1·2026-05-08·doc_0058_003

Customer sentiment

50
neutral
Tone is mixed or transactional; no strong positive or negative signal in the written record.
No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend
-35%
logins, quarter over quarter
Support load
0.4
tickets/mo · 0 open high-sev
Seat utilization
10%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Schedule an adoption review call; walk through unused workflows.
  2. Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.