Renewal Risk Brief

Crescent Family Practice

Family MedicineProvo, UT6 seatsARR $6,480Renews 2026-12-15Auto-renew on

HIGH RISK

45 risk points · 136 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 36% quarter-over-quarter

“Support ticket from Crescent Family Practice: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-02-02·doc_0049_001

low seat utilization+10 pts

only 17% of paid seats active

“Contract excerpt: VitalPoint Software and Crescent Family Practice (family medicine, Provo, UT). Renewal: one-year term, auto-renews unless 60 days notice; seat count may only be …”
SourceMaster Subscription Agreement — Crescent Family Practice·2025-12-15·doc_0049_000

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-36%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

17%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

No QBR notes on file — sentiment rests on support tickets alone.