VitalPointAs of 2026-08-01
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Renewal Risk Brief

Cedar Physical Therapy

Physical TherapyReno, NV60 seatsARR $54,000Renews 2027-04-15Auto-renew on
MEDIUM RISK
20 risk points · 257 days to renewal

Why this account is at risk

competitor evaluation+20 pts
documented in Two-way patient texting timeline (2026-01-17)

“Support ticket from Cedar Physical Therapy: We have asked about two-way texting for a year. We are comparing options before our renewal and this feature gap is the main sticking po…”

SourceTwo-way patient texting timeline·2026-01-17·doc_0039_002

Customer sentiment

60
neutral
Tone is mixed or transactional; no strong positive or negative signal in the written record.

“Core scheduling usage remains steady and staff are comfortable with the current workflows.”

Quoted fromQBR notes — Cedar Physical Therapy Q2·2026-02-18

“We are comparing options before our renewal and this feature gap is the main sticking point.”

Quoted fromTwo-way patient texting timeline·2026-01-17

Recent history

Usage trend
-9%
logins, quarter over quarter
Support load
0.7
tickets/mo · 0 open high-sev
Seat utilization
60%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Share the product roadmap; set an executive touchpoint.

What we don’t know

Every signal in this brief is backed by a cited document.