Renewal Risk Brief

Summit Family Dentistry

DentalLancaster, PA8 seatsARR $11,520Renews 2027-06-15Auto-renew on

HIGH RISK

45 risk points · 318 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 36% quarter-over-quarter

“Quarterly business review, Summit Family Dentistry (dental). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Summit Family Dentistry Q1·2026-05-14·doc_0038_003

low seat utilization+10 pts

only 12% of paid seats active

“Quarterly business review, Summit Family Dentistry (dental). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Summit Family Dentistry Q1·2026-05-14·doc_0038_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-36%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

12%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.