VitalPointAs of 2026-08-01
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Renewal Risk Brief

Elm Street Counseling Center

Behavioral HealthRaleigh, NC12 seatsARR $12,960Renews 2026-10-15Auto-renew on
HIGH RISK
58 risk points · 75 days to renewal

Why this account is at risk

usage decline+18 pts
logins down 24% quarter-over-quarter

“Support ticket from Elm Street Counseling Center: The person who knew the system best is gone and the new staff cannot find the training guides. Usage of the reporting module has b…”

SourceWhere are the training materials?·2026-07-14·doc_0037_002
low seat utilization+10 pts
only 17% of paid seats active
No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.
champion departed+20 pts
documented in Admin transfer request (2026-06-30)

“Support ticket from Elm Street Counseling Center: Our office manager, who set up the system, has left the practice. Please transfer administrator rights to the new practice coordin…”

SourceAdmin transfer request·2026-06-30·doc_0037_001

Customer sentiment

50
neutral
Tone is mixed or transactional; no strong positive or negative signal in the written record.
No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend
-24%
logins, quarter over quarter
Support load
0.5
tickets/mo · 0 open high-sev
Seat utilization
17%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Schedule an adoption review call; walk through unused workflows.
  2. Right-size seats or drive activation before renewal.
  3. Offer onboarding/training for the new administrator.

What we don’t know

  • No evidence found for low seat utilization.