Renewal Risk Brief

Riverside Foot & Ankle

PodiatryPortland, ME45 seatsARR $54,000Renews 2027-06-15Auto-renew off

HIGH RISK

50 risk points · 318 days to renewal

Why this account is at risk

usage decline+10 pts

logins down 11% quarter-over-quarter

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

negative sentiment+20 pts

satisfaction score 0/100 from ticket and QBR tone

“Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not land well.”
SourceQBR notes — Riverside Foot & Ankle Q1·2026-05-06·doc_0036_003

price sensitivity+20 pts

documented in QBR notes — Riverside Foot & Ankle Q1 (2026-05-06)

“Quarterly business review, Riverside Foot & Ankle (podiatry). Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not …”
SourceQBR notes — Riverside Foot & Ankle Q1·2026-05-06·doc_0036_003

Customer sentiment

frustrated

Language across tickets and QBR notes trends negative — escalation, repetition, and churn wording.

“Office manager flagged budget pressure and asked about the lower tier ahead of renewal; price increase letter did not land well.”
Quoted fromQBR notes — Riverside Foot & Ankle Q1·2026-05-06

Recent history

Usage trend

-11%

logins, quarter over quarter

Support load

0.5

tickets/mo · 0 open high-sev

Seat utilization

78%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Have the account manager call to hear concerns directly.
Prepare a value summary and tier options before renewal call.

What we don’t know

No evidence found for usage decline.