Renewal Risk Brief

Stonebridge Counseling Center

Behavioral HealthSpringfield, MO20 seatsARR $28,800Renews 2027-03-15Auto-renew on

MEDIUM RISK

28 risk points · 226 days to renewal

Why this account is at risk

usage decline+18 pts

logins down 21% quarter-over-quarter

“Support ticket from Stonebridge Counseling Center: We are tidying up our records. How do we archive last year's schedules? Also, is there a data export option?”
SourceHow to archive old schedules·2026-01-28·doc_0029_001

low seat utilization+10 pts

only 20% of paid seats active

“Quarterly business review, Stonebridge Counseling Center (behavioral health). Engagement is drifting down and the practice has gone quiet — no response to the last two check-in att…”
SourceQBR notes — Stonebridge Counseling Center Q1·2026-05-07·doc_0029_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-21%

logins, quarter over quarter

Support load

0.1

tickets/mo · 0 open high-sev

Seat utilization

20%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.