Renewal Risk Brief

Harbor Walk-In Clinic

Urgent CareDes Moines, IA8 seatsARR $8,640Renews 2026-08-15Auto-renew on

HIGH RISK

55 risk points · 14 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 36% quarter-over-quarter

“Support ticket from Harbor Walk-In Clinic: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-04-08·doc_0028_001

low seat utilization+10 pts

only 12% of paid seats active

“Quarterly business review, Harbor Walk-In Clinic (urgent care). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Harbor Walk-In Clinic Q1·2026-05-15·doc_0028_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-36%

logins, quarter over quarter

Support load

0.4

tickets/mo · 0 open high-sev

Seat utilization

12%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.