VitalPointAs of 2026-08-01
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Renewal Risk Brief

Meadow Physical Therapy

Physical TherapyRaleigh, NC4 seatsARR $4,800Renews 2026-08-15Auto-renew off
MEDIUM RISK
40 risk points · 14 days to renewal

Why this account is at risk

usage decline+10 pts
logins down 10% quarter-over-quarter
No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.
competitor evaluation+20 pts
documented in Two-way patient texting timeline (2026-04-28)

“Support ticket from Meadow Physical Therapy: We have asked about two-way texting for a year. We are comparing options before our renewal and this feature gap is the main sticking p…”

SourceTwo-way patient texting timeline·2026-04-28·doc_0023_002

Customer sentiment

75
happy
Written record skews positive — praise, smooth adoption, and low-friction requests.

“Core scheduling usage remains steady and staff are comfortable with the current workflows.”

Quoted fromQBR notes — Meadow Physical Therapy Q2·2026-02-20

“Core scheduling usage remains steady and staff are comfortable with the current workflows.”

Quoted fromQBR notes — Meadow Physical Therapy Q4·2025-08-22

Recent history

Usage trend
-10%
logins, quarter over quarter
Support load
0.8
tickets/mo · 0 open high-sev
Seat utilization
50%
active users ÷ paid seats
15-month usage
monthly logins

Recommended actions

  1. Schedule an adoption review call; walk through unused workflows.
  2. Share the product roadmap; set an executive touchpoint.

What we don’t know

  • No evidence found for usage decline.