“Support ticket from Canyon Eye Care: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts are in it.”
SourceData migration still incomplete·2026-01-16·doc_0021_001
“Support ticket from Canyon Eye Care: We bought nine seats but only the front desk actually uses the system. The onboarding sessions kept getting rescheduled and never finished.”
SourceOnly two of nine staff logging in·2026-01-15·doc_0021_002
“Half the staff refuse to use the system until their charts are in it.”
SourceData migration still incomplete·2026-01-16·doc_0021_001
“Support ticket from Canyon Eye Care: Six months in and our historical patient records are still not migrated. Half the staff refuse to use the system until their charts are in it.”
SourceData migration still incomplete·2026-01-16·doc_0021_001
“Half the staff refuse to use the system until their charts are in it.”
Quoted fromData migration still incomplete·2026-01-16
“The onboarding sessions kept getting rescheduled and never finished.”
Quoted fromOnly two of nine staff logging in·2026-01-15
“Implementation stalled: migration of legacy records remains incomplete and the clinical staff never completed training.”
Quoted fromQBR notes — Canyon Eye Care Q1·2026-05-16