“Support ticket from Riverside Physical Therapy: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing…”
SourceClaims sync failing again·2026-02-03·doc_0013_001
“Support ticket from Riverside Physical Therapy: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has g…”
SourceStill waiting on ticket from last month·2026-04-18·doc_0013_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-04-18·doc_0013_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-04-18
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Riverside Physical Therapy Q1·2026-05-06
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Riverside Physical Therapy Q2·2026-02-16