“Support ticket from Willow Urgent Care: This is the third time reporting this — claims submitted through the portal are stuck in pending. This is unacceptable for a billing workflo…”
SourceClaims sync failing again·2026-02-11·doc_0004_001
“Support ticket from Willow Urgent Care: Our calendar double-booking issue from last month is still not fixed. Staff have lost confidence in support and the front desk has given up …”
SourceStill waiting on ticket from last month·2026-02-23·doc_0004_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
SourceStill waiting on ticket from last month·2026-02-23·doc_0004_002
“Staff have lost confidence in support and the front desk has given up on the waitlist feature entirely.”
Quoted fromStill waiting on ticket from last month·2026-02-23
“Difficult quarter: ticket volume roughly tripled and the office manager described support response times as extremely frustrating.”
Quoted fromQBR notes — Willow Urgent Care Q1·2026-05-12
“The practice administrator said they are evaluating alternatives if the sync issue is not resolved before renewal.”
Quoted fromQBR notes — Willow Urgent Care Q2·2026-02-11