Renewal Risk Brief

Summit Family Practice

Family MedicineRaleigh, NC45 seatsARR $64,800Renews 2026-10-15Auto-renew on

HIGH RISK

55 risk points · 75 days to renewal

Why this account is at risk

usage decline+35 pts

logins down 33% quarter-over-quarter

“Support ticket from Summit Family Practice: Please deactivate the logins for our two departed front desk staff. We are running with a smaller team for now.”
SourceDeactivating two user accounts·2026-02-28·doc_0001_001

low seat utilization+10 pts

only 11% of paid seats active

“Quarterly business review, Summit Family Practice (family medicine). Logins have fallen steadily this quarter and several licensed seats have not been used in over sixty days.”
SourceQBR notes — Summit Family Practice Q1·2026-05-16·doc_0001_003

Customer sentiment

neutral

Tone is mixed or transactional; no strong positive or negative signal in the written record.

No document in this account’s corpus supports this claim, so it is reported as a metric only — never as a quote.

Recent history

Usage trend

-33%

logins, quarter over quarter

Support load

0.3

tickets/mo · 0 open high-sev

Seat utilization

11%

active users ÷ paid seats

15-month usage

monthly logins

Recommended actions

Schedule an adoption review call; walk through unused workflows.
Right-size seats or drive activation before renewal.

What we don’t know

Every signal in this brief is backed by a cited document.